Cookie Policy

1. How Do We Use Cookies?

Cookies are small files that are stored on your computer, tablet, phone, or any other device. They store small bits of data so that when you visit a website, it can remember your preferences and make sure it shows you content that is relevant to you.

They make your online experience personalised by helping us show you relevant adverts when you browse other websites, helping us to understand how you are using our website, and saving you lots of time by remembering your details. But how do they do it?

All cookies have expiry dates that determine how long they stay on your brow

  • Session cookies are temporary cookies that may likely to store in your device for up to 2 weeks
  • Persistent cookies usually stay in your browser for a set period, or until you manually delete them

Our Site may place and access certain first-party Cookies on your computer or any other device that you might be using to access our site or App. First-party Cookies are those placed directly by Us and are used only by us. we use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. All Cookies used by and on Our Site are used following the current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a prompt requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

Certain features of Our Site that depend on Cookies to function is hereby referred to as necessary cookies. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. we have taken great care to ensure that your privacy is not at risk by allowing them.

The cookies necessary for to work allow us to

  • Add items to your basket and create an order
  • Check your order status
  • Enable customer service agents to chat with you
  • Keep records of your consent to our use of cookies
  • Detect your location as a part of anti-fraud procedure. Also, to show you the relevant shops with active service in your area and to let you know if we can deliver to you or you need to collect your order from our sellers.

Our payment providers PayPal and Stripe or any other payment providers also use cookies which are necessary to remember your card/ payment details and process your payments, without storing your card details on halalo's systems. Our system will seek additional consent for storing payment card information during the check out for storing your payment card information/s.

If you log in to using social login, the social login partner (such as Google or Facebook) will use certain cookies to allow you to log in. You can check Google and Facebook’s privacy and cookie policies on their websites.

The following first-party Cookies may be placed on your computer or device

1. Name: sid_customer
Aim of the cookie: stores customer session_id
Days of Expiration: 14

2. Name: sid_admin
Aim of the cookie: stores administrator session_id
Days of Expiration: 14

3. Name: sid_vendor
Aim of the cookie: stores vendor session_id
Days of Expiration: 14

Please note that I will have a complete list of cookies after we finish the development of our website and app and the developers will give it to me, so we can add it here

Analytics cookies

Analytics cookies help us understand how people are using our website. This helps us to constantly improve things.

The analytics cookies we use allow us to see:

  • if you’ve visited before
  • who’s visited our website without being logged into an account - this tells us how many people are new to
  • how much time people spend on and when they close their browser
  • how our customers got to - for example if they came to our website from a Google search or social media advert
  • which parts of our website are being used and which parts aren’t

Cookies to improve the content you see

We’re also always testing out new ways of making as good as it can be.

We do this by trying out new ideas with small groups of customers before rolling things out to everybody. To do this, we need to use… yes, you’ve guessed it: Cookies!

The cookies we use for this allow us to:

  • know which versions of our website you are visiting
  • control which versions you visit — to find out which ones work best

use third-party cookies and pixels to collect data about your
browsing activity on our website. This means we can show you relevant
halalo adverts when you browse other websites. This might include ads
for food types you’ve ordered before.

Every email we send to you contains small gif files known as tracking pixels.

These are small graphic files that contain unique identifiers that enable us to recognise when our marketing subscribers have opened an email or clicked certain links. This allows us to record each subscriber's email address, IP address, device ID, date, and time associated with each open and click for a campaign.

We use this data to create reports about how interesting or useful our marketing campaigns were to our users, then we can adjust them to make our campaigns more relevant. For example, if you never open emails about bakeries, we'll start to assume you don't want to receive emails about bakeries!

To contact us about anything to do with your data and data protection, including to make a subject access request, please use the following details

Email address: [email protected]

Telephone number: +44 79 440 69 448

Postal Address: 5th Floor, 22 Eastcheap, London, EC3M 1EU

You always have the right to make a complaint to the Information Commissioner's Office (“ICO”) if you think your data is being misused. The ICO is the UK’s supervisory authority for data protection issues (

We always appreciate the chance to try to deal with any data protection concerns before they are referred to the ICO so, if you are happy to do so, please do not hesitate to contact us using the details above so that we can try to help you out in the first instance.

we may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change Our business in a way that affects personal data protection. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. we recommend that you check this page regularly to keep up to date. This Privacy Policy was last updated on the 1st of July 2021

If you turn off all cookies, won’t work properly. But if you want to, you can delete your cookies and manage how cookies are used for the browser you use. Here are the instructions for desktop browsers:

And here are the instructions for mobile browsers:

To opt out of being tracked by Google Analytics across all websites, visit

We use third party cookies and pixels to collect data about your browsing activity on our website. This means we can show you relevant halalo adverts when you browse other websites. This might include ads for food types you’ve ordered before - or ads showing you what it's like to be a halalo driver or explaining how to apply if you’ve previously visited our rider apply page.

The third-party advertising partners that we typically work with are listed below. You can control your ad preference on their websites by following the links below:

These partners might use cookies, attribution services or similar technologies to check whether we’ve shown you an ad.

Cookies used